General terms and conditions for consumers

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By using this website you (the user) are agreeing to the terms and conditions as stated in this document. Berk` Benjamin Inc. reserve the right to change these terms and conditions without notice, therefore please check before making a purchase.

Purchasing

Create an account with us before making a purchase. This allows you to store all order history, shipping and billing details to save you time when re-ordering. You can browse the website by clicking on the categories at the top. When you click onto a product you simply choose your color (if a hair product) and quantity then click the ‘Add to Basket’ button. The item(s) will be added to your shopping cart ready to go through to the checkout process. When all products you wish to purchase are in your cart you will be asked to login, if you are not already logged in, before you make your purchase. The checkout process takes you through a few simple steps to fill out the relevant information until you have finalized your order. Your payment will be taken on the items being dispatched. All orders taken Monday – Friday before 2.30pm will be dispatched the same day. You will receive a confirmation email of your order which also states ‘your contract to purchase these items is not complete the items have been dispatched to you.’ If no email is sent to you, please contact our office to make sure the order has been successfully made. Coupons & Discount Codes

Coupon codes can only be used singularly and not in conjunction with any other offers. We do not allow multiple offers to be claimed together.

Products – Berk` Benjamin will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our office/warehouse. We won’t accept responsibility if any hair is put in incorrectly, cared for incorrectly or damaged due to the following - perming, coloring or cutting. Since we are Certified Balmain Hair trained we recommends you read all instructions before use. We recommend that all professional products should be used by trained hair extension stylists (preferably Balmain Hair trained, which we are) . . Hair & fiber colors will vary on your computer due to different monitor resolution so we recommend you color match the hair with our colorings available. If not you can call the office for advice. Human Hair extensions can be colored by professional hairdressers. Some images used may be used as reference only and the product you receive may differ to what may be shown, please see item descriptions for an up to date specification of products.

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Remittance Terms:

All goods must be paid for in full before they can be dispatched. Payment is taken when the order has been picked and packed and awaiting dispatch. VAT & Tax Charges

VAT is chargeable at 20% on all purchases from the UK. VAT is included in Consumer prices and excluded in professional prices.Payment

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All prices are in American dollars. We accept most major credit & debit cards. DO NOT send credit or debit card details by e-mail as this is unsafe. Our web store is extremely secure and should be the only method of payment. Privacy

We will always protect and respect your privacy. We will not disclose or pass on information about our customers to any third party.

If you have any comments or questions about an order, or our products in general please email to berk@berkbenjamin.com